> ## Documentation Index > Fetch the complete documentation index at: https://docs.loisforword.com/llms.txt > Use this file to discover all available pages before exploring further. # FAQs > Answers to common questions about LOIS for Word, including pricing, licensing, Microsoft 365 compatibility, security, and triggering reviews from email ## Pricing and access **How is LOIS for Word licensed?** LOIS for Word is licensed on a per-user basis. Access is managed at the organization level by admins. **Does Microsoft 365 cover the LOIS for Word add-in?** No. The Microsoft subscription does not include LOIS for Word. The Word add-in is part of the LOIS for Word product and must be approved or deployed according to your organization's Microsoft 365 governance policies. ## Functionality **What file formats are supported?** LOIS for Word works with `.docx` files. When you open a PDF in Microsoft Word, Word converts it to an editable document before review. Legacy `.doc` files should be converted to `.docx`. Formatting may vary depending on the PDF and conversion quality. **Can LOIS for Word read tracked changes?** Yes. LOIS for Word can read and analyze all tracked changes in Word documents and the date each was made, including multiple rounds of edits. **Can LOIS for Word read existing comments?** Yes. LOIS for Word can read existing comments in Word documents as well as who wrote them. Comments are used as context during review. **Can LOIS for Word generate comments?** Yes. When LOIS for Word generates redlines, it can also generate associated comments. You can set specific tones for your comments in your Profile(s). **Can LOIS for Word draft language from scratch?** Yes. LOIS for Word can draft clauses or sections from scratch, though it is most effective when working from existing templates or documents. **Can I work across multiple documents?** Yes. LOIS for Word supports workflows that involve reviewing, comparing, and analyzing more than one document. **Is the tool more helpful for simpler agreements like NDAs, or can it tackle more complex and much longer agreements?** The tool is most helpful for simpler agreements but it can also handle more complex and longer agreements. The more complex the agreement, the more you have to prompt. **Can the AI directly trigger reviews from email?** LOIS for Word has an email integration that allows users to forward an email for analysis. You'll receive a redlined contract with a summary of outstanding issues by email. ## Playbooks and review standards **Can we bring our own playbooks?** Yes. Existing playbooks can be used as inputs to guide review behavior. **What if we don't have a playbook today?** Many teams start without formal playbooks. Playbooks can be built from templates and historical redlines during structured working sessions. **What documents are best for creating playbooks?** Templates and early-stage redlines showing your team's preferred responses are ideal. Fully negotiated agreements are less useful without context on why specific language was accepted. **Can playbooks be updated over time?** Yes. Playbooks are meant to evolve as contract positions, risk tolerance, and business needs change. AI will suggest changes to your playbooks based on your negotiation patterns. ## Research and analysis **Can LOIS for Word perform legal research across the web?** Yes. LOIS for Word supports legal research workflows that retrieve and synthesize information from the web, with citations where applicable. **Does LOIS for Word rely on external data sources during research?** When research is performed, LOIS for Word may retrieve publicly available information and surface it with references. ## Training and onboarding **Do you provide recorded demo or training videos?** Training is primarily delivered through live walkthroughs to ensure teams see the most current product behavior. Sessions are often recorded and shared after the fact. **How long does onboarding typically take?** Most teams are productive within weeks. Initial onboarding typically includes a kickoff, a small number of live training sessions, and periodic check-ins. ## Privacy and security **Will counterparties know that LOIS for Word was used?** No. Documents do not include any indicator that LOIS for Word was used. All changes and comments appear as authored by the user. **Does LOIS for Word stamp or watermark documents?** No, the Word document will only make changes or comments as you, the author. No one will ever see that it was co-reviewed by LOIS. **Is content shared between users?** Content is scoped to your organization and governed by your access controls. ## Technical details **What AI models does LOIS for Word use?** LOIS for Word uses a combination of large language models selected for different tasks. Model selection may change over time to improve performance. **Are there document size limits?** LOIS for Word can support up to 1000 pages. Very large documents may have practical limits. For unusually large or complex documents, guidance can be provided. **What happens when a chat is reset?** Resetting a chat clears the current session context. Users can start a new interaction with the document. ## IT, security, and governance **What does IT need to be involved in?** Typically approving and deploying the Microsoft Word add-in, configuring SSO if applicable, and managing organization-specific governance requirements. **How does authentication work?** LOIS for Word uses Microsoft authentication. Users sign in with their Microsoft account, and the Microsoft tenant ID is used to associate them with the correct organization. **Can admins control access and permissions?** Yes. Admins can manage users, roles, and organization-wide settings. ## Enterprise and governance **How does LOIS for Word work in environments with strict add-in governance?** For enterprise customers with strict governance policies around add-ins, please contact your organization administrator or reach out to [support@filevine.com](mailto:support@filevine.com). We can work with your IT team to ensure proper deployment and governance of LOIS for Word. **What admin controls are available?** Admins can manage users, roles, permissions, and organization-wide settings. **What happens if an organization is disabled?** When an organization is disabled, access is immediately revoked on the next request. ## Support **What support is available during rollout?** Support typically includes live training sessions, office hours during rollout, and Slack, email or chat support as needed. **Who should we contact with questions or issues?** Your designated implementation contact or the support team.